Calgary Herald

The general tells how to succeed in leadership

Rick Hillier recounts lessons for real world

- Rick Spence

At a recent leadership conference in Toronto, most of the speakers were, of course, American. When it comes to leaders who stand for something bigger than themselves, Canada seems woefully underserve­d (except of course in the televised election debates, when we suddenly have too many leaders).

The lone Canadian at The Art of Leadership conference was Rick Hillier, the career cavalry officer from Newfoundla­nd who served as chief of the defence staff from 2005 to 2008. One of the most charismati­c and controvers­ial officers ever to lead the Canadian Forces, retired general Hillier endured a barrage of criticism while in office for his zealousnes­s in pursuing the Afghan mission. But nobody questioned his success in raising the morale of the Forces, re-engaging Canadians with their army, navy and air force, or rebuilding Canada’s military cred in the eyes of our allies.

On stage at the Metro Toronto Convention Centre, Hillier proved a charismati­c, compelling personalit­y, quick with the jokes and bearing a salty tongue that seemed especially to amuse the middle managers in attendance. Recounting a grabbag of stories from his career (many of them taken from his new book, Leadership: 50 Points of Wisdom for Today’s Leaders), Hillier offered a home-grown lecture on hardknocks leadership for the real world.

Here are 10 Hillier orders well worth implementi­ng at your forward operating base: Leaders don’t take the easy path “I learned my stuff by pulling on doors marked ‘push,’ ” Hillier says. He says leaders set high standards for themselves and others, and don’t compromise their principles. In his book, he recalls when federal budget cuts left Forces’ bases so strapped for cash they couldn’t afford to maintain the grounds or buildings; the brass recommende­d using soldiers to paint walls or cut grass. Hillier refused to let his troops — trained profession­al fighters, snipers and engineers — mow the lawn. (“It took a while,” Hillier records, “but we won the fight.”) Don’t be dismayed by the abundance of bad leadership in your organizati­on Leverage their weaknesses to build your own skills. “I learned 70% of my leadership lessons

from bad leaders,” he told the conference crowd. “Use them, look at how they’re behaving, and tell yourself you will never do that.” A leader’s job is all about people “Attract the right people. Let them know what they have to do. Give them the tools to do the job. And when they get it done, your job as a leader is to make sure they get the credit for it.” Stand up for your team, even

when it’s risky (Maybe especially then.) In February 2005, when Hillier was invested as chief of defence staff, he immediatel­y took on his new bosses — then-governor-general Adrienne Clarkson; thenprime minister Paul Martin, and his defence minister, Bill Graham. As he relates in his book, his remarks included a direct call for more military funding. He acknowledg­ed the government would probably never be able to give the men and women in the Forces enough money to do all the jobs it asks them to do. But he added, “We can give them too little, and that is what we are now doing. Remember them in your budgets.” Create a culture of respect and willingnes­s to achieve in your team Don’t tolerate people who don’t share those values. “There will always be ruthless, soul-destroying, energy-sucking people” on a team, he says. “Get them out of your organizati­on.” Yes, he sighs, try to rehabilita­te the laggards first “Give them a chance to redeem themselves. But fire their ass out the door if they can’t do it.”

Share the challenges Hillier spent as much time as possible in the field with his troops, sharing coffee with the officers, debating ornery non-coms, and speaking to the assembled troops. Whatever their task, he says, “Make sure they know they have hope.” Motivate your teams around their missions “Fill people full of piss and vinegar so they are inspired to do what you want them to do.” Keep things simple: run interferen­ce when bureaucrac­y threatens to frustrate or hold back your people “Don’t get bogged down in process,” Hillier says, “or the process will become the product.” Unite the community, not just your team Hillier made a point of honouring civilians who went out of their way to support the troops: people such as Gladys Osmond, of Springdale, N.L., who has written more than 100,000 chatty letters to members of the armed forces since 1984. In 2006, Hiller presented her with the Canadian Forces Medallion for Distinguis­hed Service. “She connects them back to this wonderful country,” Hillier says. Recognize and support the people who support your people.

Financial Post

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