Customers give nod to excellent service
SAM Awards category based on survey feedback from homebuyers
Six Calgary area builders have picked up awards for the top experience they offered buyers last year.
The New Homebuyers’ Choice Awards were handed out at the gala for the 2015 Canadian Home Builders’ Association-Urban Development Calgary Region Association SAM (Sales and Marketing) Awards at the Telus Convention Centre on April 16.
These awards, sponsored by the Professional Home Builders Institute (PHBI) last year, are based on feedback from buyers on a survey received 30 days after they take possession of their home.
“Next year, we’re going to look for a new program for the awards and we’re working with the Canadian Home Builders’ Associations to work out the details of that,” says PHBI executive director Joe Connelly.
This year, Cedarglen Homes, Broadview Homes and Ravenview Homes received awards for the Cal- gary area single-family segment, while Kingsmith Homes, Jayman Built and Brookfield Residential won in multi-family development categories.
Cedarglen’s win was for builders with 150 or more single-family possessions. Jayman Built and Sterling Homes were finalists in the category. This marked Cedarglen’s second win for a customer satisfaction-related award in as many months. The builder also won the gold award through the Home Owner Mark of Excellence (HOME) Awards, which are based on feedback from a survey administered through CustomerInsight.
“It means a lot to Cedarglen as it takes an amazing amount of effort from our staff, developers, trades and supply partners to execute the build of a home,” says Cedarglen’s president Howard Tse. “Essentially, our homeowners are telling us that we accomplished what we set out to do: Provide a memorable overall customer experience.”
Cedarglen builds in Auburn Bay, Cranston’s Riverstone, New Brighton and Walden. Broadview, which was also named Builder of the Year at the SAMs, won in the New HomeBuyers Choice Awards category for single-family builders in Calgary with 50 to 149 possessions. Albi Homes and Jayman Built followed as finalists.
The smallest volume category for single-family housing was five to 49 possessions, which was won by Ravenview. Its finalists were Gold Seal Homes and Woodmaster Homes. Brookfield Residential won for 150 or more multi-family possessions, with Copperfield Park II by Brad Remington Homes and Truman Homes on the short list.
In the category for 50 to 149 multi-family possessions, Jayman Built came out on top and Cardel Lifestyles had two entries place as finalists. One was for Cranston Ridge and the other for Sage Place. Jayman had three wins for multifamily housing awards, including the multi-family community of the year award for Ebony in Mahogany.
Cochrane- based Kingsmith Homes earned the multi-family award for five to 49 possessions and Albi Homes and ReidBuilt Homes were finalists.