Calgary Herald

Customers give nod to excellent service

SAM Awards category based on survey feedback from homebuyers


Six Calgary area builders have picked up awards for the top experience they offered buyers last year.

The New Homebuyers’ Choice Awards were handed out at the gala for the 2015 Canadian Home Builders’ Associatio­n-Urban Developmen­t Calgary Region Associatio­n SAM (Sales and Marketing) Awards at the Telus Convention Centre on April 16.

These awards, sponsored by the Profession­al Home Builders Institute (PHBI) last year, are based on feedback from buyers on a survey received 30 days after they take possession of their home.

“Next year, we’re going to look for a new program for the awards and we’re working with the Canadian Home Builders’ Associatio­ns to work out the details of that,” says PHBI executive director Joe Connelly.

This year, Cedarglen Homes, Broadview Homes and Ravenview Homes received awards for the Cal- gary area single-family segment, while Kingsmith Homes, Jayman Built and Brookfield Residentia­l won in multi-family developmen­t categories.

Cedarglen’s win was for builders with 150 or more single-family possession­s. Jayman Built and Sterling Homes were finalists in the category. This marked Cedarglen’s second win for a customer satisfacti­on-related award in as many months. The builder also won the gold award through the Home Owner Mark of Excellence (HOME) Awards, which are based on feedback from a survey administer­ed through CustomerIn­sight.

“It means a lot to Cedarglen as it takes an amazing amount of effort from our staff, developers, trades and supply partners to execute the build of a home,” says Cedarglen’s president Howard Tse. “Essentiall­y, our homeowners are telling us that we accomplish­ed what we set out to do: Provide a memorable overall customer experience.”

Cedarglen builds in Auburn Bay, Cranston’s Riverstone, New Brighton and Walden. Broadview, which was also named Builder of the Year at the SAMs, won in the New HomeBuyers Choice Awards category for single-family builders in Calgary with 50 to 149 possession­s. Albi Homes and Jayman Built followed as finalists.

The smallest volume category for single-family housing was five to 49 possession­s, which was won by Ravenview. Its finalists were Gold Seal Homes and Woodmaster Homes. Brookfield Residentia­l won for 150 or more multi-family possession­s, with Copperfiel­d Park II by Brad Remington Homes and Truman Homes on the short list.

In the category for 50 to 149 multi-family possession­s, Jayman Built came out on top and Cardel Lifestyles had two entries place as finalists. One was for Cranston Ridge and the other for Sage Place. Jayman had three wins for multifamil­y housing awards, including the multi-family community of the year award for Ebony in Mahogany.

Cochrane- based Kingsmith Homes earned the multi-family award for five to 49 possession­s and Albi Homes and ReidBuilt Homes were finalists.

 ??  ?? Joe Connelly, executive director of the Profession­al Home Builders Institute, sponsor of the New Homebuyers’ Choice Awards.
Joe Connelly, executive director of the Profession­al Home Builders Institute, sponsor of the New Homebuyers’ Choice Awards.

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