Calgary Herald

Customers single out top builders for service

- JOSH SKAPIN

Home buyers have had their say and two seasoned Calgary builders stood out.

Jayman Built and Brookfield Residentia­l’s multi-family division were recently announced as winners in this year’s Avid awards.

The competitio­n, through customer experience firm Avid Ratings Canada, bases its awards on the scores received on surveys of customers who rate their experience over the first 30 days in their new home.

The survey measures the purchaser’s complete experience, willingnes­s to refer and the actual number of recommenda­tions they’ve made, says Avid.

To win an award, companies must earn the highest score in their category and be at or above the 25th percentile in Canada or the U.S.

Jayman Built earned the top survey score in the province, which earned the company the Avid Gold Award for Alberta.

Brookfield Residentia­l and Red Deer-based Laebon Developmen­ts were presented with the Avid Benchmark Award for Alberta.

This award highlights builders with the second- and third-best survey scores.

“Customer service is one of the pillars of our business,” says Sean Nolan, president for Jayman Built.

“It truly is part of our culture. In the end it is the process, systems and people behind our customer service awards along with our top employer and best managed company awards that have built our strong foundation.”

The company’s marketing director, Careen Chrusch, calls the award “particular­ly meaningful.”

“These awards are a sign that our customers appreciate everything we continue to do to improve on their experience, and we hope that other people in the market for a new home will take notice of what it means to buy a Jayman Built home,” she says.

Jayman builds in a range of segments across 15 Calgary and area communitie­s.

Business developmen­t manager at Brookfield Residentia­l Kelly Halliday says the builder is excited about its Avid award win.

“It’s really the customer choice awards that we are the most proud of,” says Halliday.

“Something like this is really a testament to both our sales and constructi­on teams who work daily with our homeowners. They are the ones who are really ensuring our homeowners have a great purchasing and post-possession experience.”

Brookfield has townhome developmen­ts selling in the inner-city, Evanston and Cranston’s Riverstone. The builder will open a new multi-family developmen­t in Symons Gate this fall.

The Avid awards also presented service awards to individual­s involved in sales, design, constructi­on and customer service.

In Calgary, awards went to sales representa­tive Alina Sezanaeva of Albi Luxury by Brookfield Residentia­l and Toby Ianson, a project superinten­dent for Jayman.

 ?? DUSTIN HOFFERT ?? The Renew is one of the models offered by Jayman Built. The builder won an award through Avid Ratings Canada this year.
DUSTIN HOFFERT The Renew is one of the models offered by Jayman Built. The builder won an award through Avid Ratings Canada this year.

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