Elec­tions Al­berta servers crash on first day of use

Real time app to check on vot­ers slows to stand­still, enu­mer­a­tors told to stay home

Calgary Herald - - CITY + REGION - EMMA GRANEY [email protected] twit­ter.com/Em­maLGraney

ED­MON­TON Elec­tions Al­berta servers crashed over the week­end as enu­mer­a­tors faced their first day of knock­ing on doors to reg­is­ter vot­ers for the 2019 pro­vin­cial elec­tion.

The crash was thanks to a kink in a new sys­tem em­ployed by the in­de­pen­dent body.

It al­lows work­ers to see in­for­ma­tion in real time so they know if some­one has al­ready reg­is­tered on­line or via phone. How­ever, the app they use to ac­cess that info slowed to a vir­tual stand­still as they stopped at 100,000 homes.

“Even though we did a lot of test­ing in ad­vance, our servers just couldn’t han­dle the vol­ume,” Elec­tions Al­berta spokesper­son Pamela Ren­wick said Mon­day.

Enu­mer­a­tors were told to stay home un­til the prob­lem is re­solved, with just a skele­ton crew out on doorsteps for the next few days.

“We’re try­ing to man­age the vol­ume right now of how many peo­ple are out … while we con­tinue to make more server up­grades,” Ren­wick said.

The good news is peo­ple who ar­rived home to find Elec­tions Al­berta “We missed you” sticky notes on their front door can still reg­is­ter to vote on­line or through the call cen­tre, which con­tinue to op­er­ate at full vol­ume.

Even though we did a lot of test­ing in ad­vance, our servers just couldn’t han­dle the vol­ume.

Elec­tions Al­berta has ex­panded its server ca­pac­ity and Ren­wick ex­pects the prob­lems to be re­paired by Thurs­day.

Ren­wick said at that point the body will look at po­ten­tial con­se­quences for the com­pany that built the app.

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