Online cannabis portals bracing for surge of orders

Lack of legal retail outlets means many marijuana purchases likely from website

TORONTO As many as 100 locations across the country may be ready to sell cannabis on Wednesday when recreational pot is legalized, but most Canadians’ first purchase of legal cannabis will likely be at the click of a button.

Provincial and territorial governments and private retailers say they believe they’re ready for the surge of online shoppers, but it is unclear how high the demand will actually be.

The Alberta Liquor Gaming and Cannabis Commission has been testing its online cannabis sales portal developed with OnX Enterprise Solutions to iron out any issues before it goes live, and is “feeling good to go,” said spokeswoman Heather Holmen.

“Like anything, we can’t offer any guarantees,” she said. “We may find that there’s a major onslaught of inquiries and it could have effects on consumers’ ability to get into the online store.”

The first purchases of pot when online portals open at 12:01 a.m. local time on Oct. 17 will make Canada one of the few countries in the world to legalize and regulate recreational cannabis, and marks a historical shift in the country’s drug policy.

The cannabis market in Canada, including medical, illegal and legal recreational products is expected to generate up to $7.17 billion in total sales in 2019, according to a recent Deloitte report. Of that amount, legal sales are expected to contribute more than half, up to $4.34 billion, in the first year, Deloitte added.

Under Canada’s framework for medical marijuana, the only legal way to purchase the drug is online directly from licensed producers for home delivery, and e-commerce is likely to play a major role for recreational cannabis as well.

The final number of pot outlets that will be ready for Oct. 17 remains hazy, but an estimated 35 per cent of the country’s population is expected to have access to a cannabis outlet within 10 kilometres or less of their home during the fourth quarter of 2018, a recent Statistics Canada study showed. That compares to 90 per cent of Canadians currently being within 10 kilometres of a liquor store, StatCan said.

To estimate demand, PEI Cannabis referenced and integrated data, including the federal census, provincial population reports and consultancy group surveys, said Samantha Hughes, a spokesperson for the province’s department of finance.

“PEI Cannabis anticipates that its retail stores and its online store... will be very busy on opening day, Oct. 17 and the weeks following that date,” said Hughes.

Data from Canada’s existing medical marijuana system, as well as information from the United States (where states like Colorado have already legalized cannabis for recreational use), can be useful as a guide, said Mark Barbour, a spokesman for NB Liquor.

The latest data from Statistics Canada showed that licensed cannabis producers made 135,062 shipments to medical users in June.

“At the end of the day, we really don’t know,” said Barbour. “It’s a new industry here in Canada... we are prepared for every scenario.”

E-commerce software provider Shopify Inc., which Ontario and B.C., along with some private retailers, have selected to power their cannabis websites, isn’t worried about the volume of hits and purchases on Wednesday.

In addition to a tremendous amount of testing, the Ottawabased company’s e-commerce offering handled large volumes for Kylie Cosmetics, said Shopify’s vice-president and general manager Loren Padelford.

“I don’t expect cannabis launch day to be any larger,” he said.

There are growing concerns about adequate supply. Aphria’s chief executive Vic Neufeld said last week to expect “sold out signs” as supply chain issues abound. Think tank C.D. Howe also warned in a report last week that current supplies of cannabis in the fourth quarter would only meet between 30 and 60 per cent of total demand.

Whether a legal recreational portal will entice existing cannabis users to switch from their black market source remains to be seen, said Brad Poulos, an instructor at Ryerson University’s Ted Rogers School of Management. Illicit brick-and-mortar dispensaries will come under pressure to close, but those without a storefront less so, he added.

The neighbourhood dealer may also deliver within hours, rather than the days needed for a package to arrive in the mail, he added.

“There’s just too many compelling arguments for the current illicit market.”