Should you ditch your dealer for repairs?

Automakers define their defection rate as the number of customers who take their maintenance and repair needs to non-factory facilities rather than their dealership, compared to the total number of their sales. Most see a big jump in these numbers when base warranties expire, but owners can migrate to aftermarket shops as soon as they take delivery and never return to a dealership, except for warranty repairs and recalls.

Countless customers cite prices as the No. 1 reason for this move; dealers have the reputation of being more expensive for just about any type of service job done, compared to other shops.

So, when is the best time to switch and ensure you get the best bang-for-your-buck without sacrificing quality or value?

There’s no single answer that would fit every driver on the road, but it boils down to things like the type of vehicle you drive and how you use it, how many shops are conveniently located, and the supply of expertise and quality replacement parts. Before making the switch, you really should get the facts. Is your dealership really more expensive than a quality independent shop?

Having an accurate answer could save you a bundle over the average life of a vehicle. It’s worth the few minutes it takes to make a couple of phone calls.

Consider getting quotes for common jobs first. One of the most common but pricey repairs is a brake job involving the replacement of pads and rotors. Ask both your dealer and the aftermarket shop you’re considering for a detailed quote. If either of them respond with the standard, “We really have to examine your vehicle for an accurate estimate” spiel, just ask for the most common scenario and explain why you’re asking. Ensure both quotes include quality parts and warranty terms, but also pay attention to how your requests are treated — this can tell you more than just price differences.

If your service consultants take the time to provide a detailed written estimate without judgment, it can speak volumes about how your long-term relationship will work out.

You can try this review for just about any job, but you’ll probably only need to do it a couple of times to make your decision.

Don’t forget to consider your time and convenience. Sure, one shop might save you some money, but take into account how much effort it will take above your normal, probably already busy daily routine to take advantage of those savings.

If you can build a good relationship with just one service provider, it will pay off over time.