Renfrew County's virtual pandemic project might be short-term fix for family doctor shortage

When it comes to Ontario's family doctor shortage, the paramedic chief in Ren‐ frew County thinks he's found a cure with a hybrid model of care.

The model puts a family doctor just one phone call, and usually a few hours wait, away.

"This is actually a new door into the health-care system that is connected to all other parts," said Michael Nolan, the architect of the eastern Ontario county's latest foray into innovative health-care delivery.

It's called the Renfrew County Virtual Triage Assess‐ ment Centre (VTAC), which started as a quick way for community paramedics to start testing some of the county's roughly 100,000 resi‐ dents during the COVID-19 pandemic.

Nearly three years and 80,000 visits later, the experi‐ ment recently received $3.2 million from the Ontario gov‐ ernment with assurances money will continue for the long term, Nolan said.

VTAC is team-based care where anyone in the area who needs a doctor can call a 1-800 number to reach a med‐ ical receptionist, trained to help them figure out which health-care provider they can see in the shortest amount of time.

The receptionist will set up an appointment with one of dozens of VTAC doctors work‐ ing remotely across Ontario. Next, a paramedic or nurse will either make a house call or meet them at a nearby clinic to perform the physical assessment for the virtual doctor.

Paramedics and nurses, using Bluetooth-connected medical instruments, become the eyes, ears and physical hands for a doctor, who watches the assessment on video.

"If they come in and they're running a [tempera‐ ture], and we listen to their lungs and it's symptomatic of possible pneumonia, we can get a requisition drawn up and circumvent going through the [emergency de‐ partment] for hours and hours," said paramedic Sean Plunkett.

The doctor can then order an X-ray and issue a prescrip‐ tion.

The model sees para‐ medics free up doctors to see more patients and Nolan said most patients in the VTAC model can see a family doctor on the same day. Unlike a typ‐ ical walk-in clinic, a patient's health information follows them from doctor to doctor in future appointments until they can attain a permanent family doctor.

Dr. Jonathan Fitzsimon, the medical lead for the VTAC in Renfrew County, said unlike some Ontario communities there has been no challenge recruiting or retaining family doctors.

"The only reason we've been able to recruit a pool of doctors to do this long-term and maintain them is because it's professionally rewarding work they enjoy," said Fitzsi‐ mon.

"We feel we've been able to tap into an unused pool of talent. We're not poaching anyone from another com‐ munity."

The pool of doctors in‐ clude some who are semi-re‐ tired, others who have just obtained their medical certifi‐ cate, and family doctors who offer to work some extra hours on top of their full-time job.

Not an 'endpoint', doc‐ tor says

Fitzsimon won't label the VTAC a permanent solution to the shortage of family doc‐

tors.

"This isn't the final sort of endpoint that we want to be at," he said. "This isn't … com‐ prehensive team-based care. But it's a bridge to that point, as a safety net."

Fitzsimon estimates the program has saved the coun‐ ty about $2 million per year on health-care spending.

Those savings, plus the in‐ creased provincial funding and positive community feed‐ back, proves the program is working and should be ex‐ panded to neighbouring towns and cities, Nolan said.

Medical researchers esti‐ mate more than 2.2 million Ontario residents don't have a family doctor. Experts have said that leads to many peo‐ ple ignoring their health con‐ cerns until they worsen and require emergency care.

Nolan said VTAC is a "pow‐ erful tool" that solves this problem in the short term.

Team-based care is the future

There's a consensus among medical experts that team-based care is the best way to address the family doctor shortage — some combination of nurses, phys‐ iotherapists, social workers, dietitians and other special‐ ists to reduce the workload from a family doctor.

A survey conducted by the Canadian Medical Association (CMA) also found doctors be‐ lieve pan-Canadian licensure — one medical licence to work anywhere in Canada — will help fill ongoing voids in care, including when doc‐ tors take vacation.

"When operating rooms run short because a surgeon isn't available and an anesthe‐ siologist isn't available, those could potentially stay open because people can now mi‐ grate faster," said Dr. Alika La‐ fontaine, president of the

CMA.

Ontario and Canada as a whole should also look over‐ seas for solutions, according to former federal health min‐ ister Jane Philpott, who is now dean of the faculty of medi‐ cine at Queen's University in Kingston, Ont.

Philpott cited the U.K. model, the National Health System, as a starting point to re-imagine family health care. In this case, a patient is as‐ signed a family doctor close to their residence instead of searching for one.

"We're actually paying more than we need to and we're spending our money on the expensive things that could be avoided if we actual‐ ly had access to primary care," said Philpott, who believes it will take another decade be‐ fore everyone in Canada has access to a family doctor.

With one eye to the future, the other needs to focus on getting people the help they need now before the family medicine dilemma gets worse, said Nolan.

"It's about saving the health and prosperity of On‐ tarians by being able to pro‐ vide them an option where an option hasn't existed ever be‐ fore," he said.