Work­ers lack zeal: HR sur­vey

Edmonton Journal - - BUSINESS -

ED­MON­TON / Lack of em­ployee en­gage­ment is a ma­jor prob­lem in many or­ga­ni­za­tions, ac­cord­ing to a na­tional sur­vey of hu­man re­sources (HR) pro­fes­sion­als.

The poll, con­ducted by Ed­mon­ton-based Psy­cho­met­rics Canada, found that 69 per cent of the 368 ex­ec­u­tives sur­veyed be­lieve the level of worker en­gage­ment is “prob­lem­atic.”

“Those work­ing in gov­ern­ment (80.3 per cent) and busi­ness (74.4 per cent) sec­tors are more likely to iden­tify en­gage­ment as a prob­lem than are peo­ple in ed­u­ca­tion (64.2 per cent) and not-for-profit (54.2 per cent) or­ga­ni­za­tions,” the com­pany said in a news re­lease.

“The vast ma­jor­ity of sur­vey re­spon­dents (84 per cent) in­di­cate that se­nior lead­ers and man­agers are pri­mar­ily re­spon­si­ble for em­ployee en­gage­ment. Fair or not, it ap­pears that it is not up to em­ploy­ees to en­gage them­selves, but up to or­ga­ni­za­tions to en­gage em­ploy­ees.”

To in­crease en­gage­ment, HR pro­fes­sion­als rate the fol­low­ing as the most ef­fec­tive: pro­vid­ing con­trol over how a per­son does his/ her work; giv­ing em­ploy­ees op­por­tu­ni­ties to use their skills; and fos­ter­ing good re­la­tion­ships with man­age­ment and se­nior ex­ecs.

“A pay­cheque is not enough,” said Mark Fitzsim­mons, pres­i­dent of Psy­cho­met­rics Canada. “To keep staff en­gaged, or­ga­niza- tions need to give them the op­por­tu­nity to use their skills, to be cre­ative and, most of all, to be lis­tened to. This sur­vey demon­strates that many or­ga­ni­za­tions un­der­stand this al­ready, but few are tak­ing the nec­es­sary steps to ad­dress it.”

Sur­vey re­spon­dents in­di­cate that the most com­mon re­sults of dis­en­gage­ment are dys­func­tional work re­la­tion­ships (29 per cent); lower pro­duc­tiv­ity (25 per cent); and an un­will­ing­ness to go be­yond the job de­scrip­tion (17 per cent).

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