This Is Your Captain Speaking

“Good evening, ladies and gentlemen, this is Captain Doug Morris speaking. Welcome aboard flight 858 bound for London, England.” Numerous studies reveal that passengers appreciate these kinds of announcements from the flight deck and prefer more personalized communication. I always include my name and the name(s) of the pilot(s) I’m flying with, and direct my announcements as if

I am talking to a passenger who may not be comfortable with flying. It takes practice and finesse to confidently make announcements to a plane full of passengers. It pays to keep things simple to ensure messages are easily understood. My advice: Speak clearly, slowly and a tad louder than normal, and avoid complicated jargon.