LISTEN UP

1 Carolyn Hopkins, who lives in Maine, USA, is known as “the voice” because she can be heard making announcements in more than 200 airports around the world. You can listen to Carolyn online if you’re missing the ambience of an airport. 2 Most pilots are not bilingual, so we rely on flight attendants to translate. I am amazed how gifted they are at translating sometimes complicated announcements. 3 When I taught new hires to fly, I could see many were apprehensive about making PAs. I told them to write things down in advance – invaluable advice I received years ago when I was in their shoes.