Russell gets another B+
In March and April of 2017, Russell Township’s communication department launched the second Annual Report Card survey to capture the public’s perception of the Township and its services, for which they once again received a solid B+. In this survey, to which approximately 400 individuals responded, the general public was asked to evaluate the delivery of services and overall performance as part of the Township’s branding project and also, to support a culture of continuous improvement. A report detailing findings included the necessity to keep customer service as a priority. Among others, commuters would also like business hours adjusted and local businesses want more support. Moreover, growing families and communities would like more crosswalks and sidewalks, and an indoor pool remains a high-interest. A channel (such as the Report Card) is appreciated to help citizens voice their concerns and help the municipality identify how to better serve the community. Highlights will be shared on social media shortly.