Nobleford implementing new service request software
Nobleford has a new app called SeeClickFix.
“The Town is excited to unveil its first-ever service request software, SeeClickFix,” said Megan Kling, Municipal Clerk for the Town of Nobleford. “SeeClickFix is a program powered by CivicPlus to provide local governments with a service request management solution.”
The program, King says, allows users to submit requests or report concerns within Nobleford through their desktop or mobile device. For example, King says, if a resident notices a sign has fallen off its post, they can snap a picture, provide the location, and a quick description of the issue at hand. From there, King says, various Town departments will respond to the corresponding requests and provide updates to the requestee throughout the process, and users can also view a map of open, in-progress, and closed requests.
For those users wishing to use this program via their mobile device, King says, they are able to download the SeeClickFix app.
“Once this app is downloaded, simply set the location to ‘Nobleford, AB’ to fully utilize everything there is to offer,” said King. “In addition to the simple request interface, the app also provides residents with quick links to the most important and current Town services, as well as a notice center for the Town to provide residents with updates regarding service disruptions and other important Town information. Users may turn on push notifications to ensure they stay up to date.”
The Town, King says, believes that this program will provide significant improvements to current services provided and states that the implementation of SeeClickFix also aligns closely to Council’s Strategic Plan.
The app, King says, will provide residents with more features and act more as a Town app rather than solely a request software, and allows the Town to implement buttons on the main page for things that matter most to residents, such as contacting the Town, the community calendar, or a quick link to the newsletter. King says that there is also a dedicated section for notices that residents can have pushed through. Notices, King says, will include important information such as the status of the ice rink, rescheduled garbage collection, or any other service disruptions.
“Public participation is one of the most important outcomes,” said King. “The Town cannot fix what they cannot see. Our Public Works department is often busy with high-priority issues and is not often provided the opportunity to stroll around Nobleford.”