Week celebrates behind-the-scenes heroes

This week is National Public Safety Telecommunicators Week, a time dedicated to recognizing the invaluable contributions of emergency communications officers across the country.

These professionals are often the first point of contact in critical situations and play a pivotal role in the safety and wellbeing of our community.

ECOs are the unseen backbone of emergency services, providing a calm and knowledgeable presence during crises. They gather essential information, dispatch emergency services, and offer vital support to the public and first responders alike. Their work ensures that help is on the way during the most critical moments, often making the difference between life and death.

In 2023, the City of Lethbridge’s Public Safety Communications Centre handled and dispatched upwards of 160,000 calls as a public service answering point, says the City in a press release.

The PSCC serves Lethbridge Fire and Emergency Services, Lethbridge Police Service, and 19 rural fire agencies in southern Alberta.

“We owe a tremendous debt of gratitude to these dedicated professionals, who behind the scenes, coordinate our emergency response efforts,” says Kevin McKeown, Deputy Chief of Communication and Strategy with Lethbridge Fire and Emergency Services, in the release. “Their ability to remain composed under pressure saves lives every day and keeps our emergency services running smoothly.”

“Lethbridge’s Public Safety Communications Centre (PSCC) operates from Fire Station #1,” says Shelley Oriold, Deputy Chief of PSCC Operations.

“We are a team of local professionals that are committed to coordinating the best possible emergency response whenever we receive a call. Every day, our ECOs demonstrate remarkable strength and resilience.”