An Innovative, Future-Focused Approach to Health Care
For over one hundred years, SE Health has been providing quality home care services to Canadians. Building on its renowned history, knowledge, and expertise, the social enterprise is taking an innovative and future-focused approach to health care by embracing digital health resources. “We’re bringing forward bold new ways of thinking and approaches to problem solving, creating an environment that attracts the best talent and using solutions that will help us serve more Canadians in a cost-effective manner, all while providing topnotch patient and caregiver experience,” says Arslan Idrees, SE’s Digital Transformation Officer.
“We’re streamlining access methods, focusing on open solutions, which makes integration easier with partners upstream and downstream,” says Idrees. SE Health has also invested in engagement with patients,
families, caregivers, and care providers across the health care continuum. “We recognize we have much to learn and teach each other in order to achieve the goal of a frictionless experience for everyone,” says Idrees.
Digital health in home care
SE Health is using technology and data to better support clients and their families in new ways. Elizzbot, launched by SE Health’s family caregiver brand Elizz in 2018, is one example. This friendly chatbot provides emotional support, information, and comfort to family caregivers through an interactive online conversation. SE Health is also harnessing the power of voice technology, using a digital assistant to support the aging population through daily voice check-ins and medication monitoring.