Montreal Gazette

Hotel survey takes a swipe at Canadians

- BILL MAH

Canadians — with the exception of Quebecers — rank among the world’s worst when it comes to pilfering items from hotel rooms, according to a survey made public Monday by online accommodat­ion booking service Hotels.com.

Denmark was ranked as the country with the most law-abiding travellers, as 88 per cent of respondent­s said they have never pocketed hotel property, such as towels or magazines.

Of those Danes who did admit to taking something from a hotel room, most confessed to swiping magazines and books.

Following Denmark was the Netherland­s, with 85 per cent of respondent­s saying they have never taken anything. Norway placed third at 84 per cent.

Quebec was ranked fourth in a three-way tie with Hong Kong and Brazil. The most commonly taken items reported by Quebecers were linens and towels.

Canada, excluding Quebec, placed 22nd of 28 countries in the survey, with only 70 per cent of respondent­s saying they have never stolen hotel property. Magazines and books ranked highest on their list of booty.

Mexico placed dead last, with just 60 per cent of respondent­s saying they had never pocketed a hotel amenity. Again, magazines and books were the most commonly pocketed items.

But the survey providers acknowledg­ed it assumed “the respondent­s were honest about their own sticky finger tendencies.”

“It’s not a major issue for us.” TONY POLLARD, PRESIDENT OF THE HOTEL ASSOCIATIO­N OF CANADA

Tony Pollard, president of the Hotel Associatio­n of Canada, said he did not have figures on the extent of the problem.

“We don’t track it as an industry associatio­n,” Pollard said. “We certainly don’t want people walking out of a hotel with things that don’t belong to them, but it’s not a major issue for us.”

The Hotels.com survey also asked respondent­s what amenities they would be willing to pay for. The top responses were a room with a view at 29 per cent and a balcony at 17 per cent.

Free Wi-Fi was the No. 1 factor in choosing a hotel. And 66 per cent of respondent­s said free Wi-Fi is the amenity they most wish would become standard at hotels in 2013.

 ?? POSTMEDIA NEWS FILES ?? The most commonly taken items reported by Quebecers were linens and towels. Books and magazines are also popular items swiped by guests.
POSTMEDIA NEWS FILES The most commonly taken items reported by Quebecers were linens and towels. Books and magazines are also popular items swiped by guests.

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