Montreal Gazette



The new BlackBerry touch screen smartphone­s are not being returned at an unusually high rate, despite suggestion­s to the contrary, according to an industry observer who has completed his own checks. Jefferies telecom analyst Peter Misek, who has watched the BlackBerry company for years, says he considers the number of new BlackBerry Z10 phones being returned by customers “normal” for a new phone launch. Misek’s assessment comes after the company launched a fight against a report saying that a high number of BlackBerry Z10s were being returned by customers. Misek said the main reason for returns was that “buyers thought the Z10 had a keyboard. As it does not, they returned it and will buy the Q10” keypad model expected to arrive in Canadian stores by the end of the month.

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