Taco Bell keeps tabs on words
Execs study millennial vocabulary
Taco Bell executives are studying a strange new vocabulary emerging on this side of the border — the lingo of its young customers.
CEO Brian Niccol said the company features a Millennial Word of the Week at its headquarters as a reminder of how the chain’s biggest fan base communicates. Niccol said the words are “curated” by a group of employees in their 20s who send out an email every Tuesday or Wednesday. The words are also posted on screens and monitors around the office in Irvine, Calif.
The practice is another illustration of how eager companies are to understand millennials, who marketers say have quirks and traits that separate them from past generations. It’s a demographic that’s particularly important for Taco Bell, which is known for having younger customers who gobble up creations like Dorito-flavoured tacos.
In the past, Niccol has said Taco Bell’s success has been driven by the time it spends understanding what makes its customers tick. That apparently includes familiarity with the way they talk.
One instalment of the Millennial Word of the Week, for instance, featured the word “lit.” According to a company email, the word is an adjective “used to describe a certain situation, person, place or thing as awesome/crazy or just ‘happening’ in general.”
As an example of usage, it said, “Taco Bell was so lit last night. I had to wait in line for 15 minutes before I could order.”
Other slang terms featured in Taco Bell’s weekly updates have included “throwing shade,” which Urban Dictionary says is to publicly denounce or disrespect a person and “Dat ———, doe,” which translates to “That ———, though,” and is used to emphasize that something is “particularly awesome,” according to Urban Dictionary.
Taco Bell’s push to connect with teens isn’t limited to a study of their linguistics patterns, of course. Niccol said the chain is also formalizing a “teen advisory board” that will meet regularly and give the company feedback on what’s happening in culture.