Bell to pay $11.82M in rebates after investigation
Competition Bureau examined premium text messaging services
OTTAWA Bell will pay $11.82 million to its current and past customers after a Competition Bureau investigation into the telecom’s premium text messaging charges. This marks the highest amount of money obtained for consumer rebates so far under a Competition Bureau agreement. The Competition Bureau started its investigation in 2012 and looked into whether Bell, Rogers, Telus and the Canadian Wireless Telecommunications Association (CWTA) made or allowed false or misleading advertising for premium text messaging services, like trivia questions and ring tones. The bureau also investigated whether the telecoms charged consumers without their authorization.
Bell will also donate about $800,000 to public interest advocacy groups, create a consumer awareness campaign, notify affected customers and enhance their corporate compliance program as part of the agreement.
The Competition Bureau also settled with the CWTA, which will also develop a consumer awareness campaign, among other things.