MARY FORREST

President & CEO, North America (Life) MUNICH REINSURANCE COMPANY OF CANADA (LIFE)

As senior vice-president of operations, Cynthia Hansen is responsible for North American field operations, as well as ensuring safe and reliable operations. To that end, she has instituted and implemented a number of initiatives to create a culture based on promoting safety.

“I do not think I have ever been 100 per cent ready for any role I have ever had. The key to success is to be humble enough to understand that you will never be 100 per cent ready; everyone relies on a strong team to support them.”

“Determine how to provide the most value to others and what gives you the most personal satisfaction. Never be afraid to ask the tough questions of yourself or others. Be open and be curious.”

“Walking on Sunshine” (Katrina &

the Waves)