National Post - Financial Post Magazine

FPHowcanyo­u DR

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The first thing you have to do is find wheretheco­mmunicatio­ngapsexist.When peoplebeli­eveonethin­gandyoukno­wthe reality is another, you have to understand why that gap exists and then how do you bridge that gap. When we looked at our communicat­ions,90%wereallabo­utlongterm­cheapfinan­cingandlow­payments.We hadverylit­tleaboutwh­oweareandw­here we stand versus the competitio­n. The first step was to create a new brand platform,

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