National Post - Financial Post Magazine
FLIGHT DELAY
Airlines have spent the past eight months crying for government bailouts since their usurious add-on fees aren’t much good when people are shunning travel and governments are banning certain flights outright. The European Commission and the U.S. Department of Transportation told airlines to refund cancelled flights in cash, but the two major airlines in Canada preferred to issue vouchers or credits. Passengers have filed 8,000 complaints to the Canadian Transportation Agency since March, as well as a handful of proposed class-action lawsuits and three petitions to get their money back. Sadly, the government had to step in, tying any industry bailout to the airlines doing the right thing by customers.