National Post (National Edition)
Cyber Monday hits record pace
NEW YORK• Cyber Monday was on track to bring in a record US$7.8 billion in U.S. online sales, but will also test the limits of retailers’ e-commerce operations as millions of shoppers scour for steep discounts on everything from Lego sets to big-screen TVS.
Target Corp. and Amazon.com Inc. are pulling out all the stops to get customers’ attention by offering deliveries with no minimum order limits and bombarding shoppers with a slew of promotional emails.
The much-hyped marketing event is expected to bring in more than US$3 billion in online, e-commerce sales volume, above the US$2.4 billion logged last year, according to Mastercard Spendingpulse that measures total U.S. retail sales across all payment types.
But some of the promotional efforts ahead of the day drew the ire of several people who complained that they woke up to a deluge of cyber Monday emails compared to years past.
“Yes retailers, I’m aware it’s Cyber Monday even without the 150 emails,” tweeted Keina (@Realmamaeagle), a user from Delaware.
Retailers have logged US$531 million in online sales at the latest tally as of 10 a.m. ET, according to Adobe Analytics, which tracks transactions at most of the top U.S. online retailers.
“First #Cybermonday I have participated in and I AM HERE FOR IT! I love a deal,” tweeted user @Kathryn_nicole1 from Kansas.
Drawing an estimated 75 million shoppers, the day will also test the resilience of retailers’ online platforms as well as their delivery operations. If not backed with the right IT infrastructure, the heavy traffic will lead to headaches such as outages and other technical glitches.
On Black Friday, some websites including apparel retailer J.crew and home improvement chain Lowe’s Cos Inc., suffered temporary outages. As of 12:30 p.m. ET on Monday, no big U.S. chain had seen any technical difficulties, according to website outage tracker Downdetector.com.
More consumers have shown an increasing preference for buying holiday gifts online, diluting the importance of Black Friday when shoppers had traditionally flocked to stores for the best deals.
“I find Cyber Monday to be more convenient than Black Friday,” said Jeissy Casilla, 23, a retail worker in Puerto Rico, adding that it allowed her to browse multiple stores and offers at the same time and avoid big store lines.
“I think that Cyber Monday is better in terms of how much you can get done while doing so little — basically a better chance at the best deals.”
On Black Friday, online sales jumped more than 23 per cent, crossing US$6 billion, while online sales surpassed US$3.7 billion on Thanksgiving, according to Adobe Analytics.