National Post (National Edition)
The Xperigo way: advancement from within
Xperigo has long had a policy of supporting advancement from within, says Shelly Cohen-Bhamani, vice-president, talent and culture.
“We go out of our way to help those who want to advance in their careers. If anyone expresses an interest in growing with us, we work with them to build an individual development plan to get them where they want to be,” she says.
That path could include training, support and tuition reimbursement where needed. “The goal is to help them grow with us. We want them to be part of our future.”
Chris Gravelle, vice-president, customer experience in Moncton, spent 22 years in the contact centre industry. Xperigo’s quarterly career discussions stand out from other contact centres he has worked with. “They talk to you about where you want to go. From that they develop an action plan to get you there. In other organizations, employees don’t often have an opportunity to talk about your personal and professional aspirations..”
Melody Razavitoussi in product innovation started at Xperigo part-time when she was in high school. “I have done a bit of everything, from solutions specialist to design, internal auditing and peer coaching. I’m always vocal about the different directions I may be able to take and I know what I’m able to do.”
Shannon Simpson, account and club relations manager, joined the company 20 years ago after graduating from school and moved through several roles and accreditation courses over the years.
“The sky’s the limit in terms of potential. I have my sights on what’s next. I’d love a director or VP role. I’ve already mentioned that in my last performance review, and I can’t wait to see what’s next.”