Tech­nol­ogy cheapest, not best so­lu­tion

North Bay Nugget - - OPINION -

to the edi­tor:

Syl­vain charlebois states in his col­umn gro­cery stores slow to adopt use­ful tech­nol­ogy (dec. 4) that the most frus­trat­ing thing about gro­cery shop­ping is get­ting out of the store, that is, the line­ups at the check­out coun­ters.

i agree with him, but at no time does he of­fer the ob­vi­ous (to me) so­lu­tion of hir­ing more check-out clerks.

i shop only at stores that sup­ply con­ve­nient fast check­out. i have left carts of gro­ceries and items i was about to pur­chase in the store when the lines were too long and the store was not staffed suf­fi­ciently.

my ex­pe­ri­ence with self­check­out is as charlebois de­scribes — less than sat­is­fac­tory. i have stopped us­ing them. and there is the is­sue of self-check­outs elim­i­nat­ing jobs (their pur­pose).

Self-check­outs do not pro­vide as­sis­tance, if one needs it, to find an item.

charlebois men­tions 11 per cent of the pop­u­la­tion uses self-check­outs and two per cent buy food on­line reg­u­larly, so that tells me the ma­jor­ity of cus­tomers (87 per cent) pre­fer to shop for their gro­ceries in a more tra­di­tional fash­ion.

Why is it a given that tech­nol­ogy is the only an­swer? it may be the cheapest so­lu­tion but there are other fac­tors to con­sider.

the sce­nario of gro­cery shop­ping where you “don’t need to talk to any­one” is not ap­peal­ing to some and down­right ob­jec­tion­able to oth­ers.

Maria Ben­ham

Arva, Ont.

Newspapers in English

Newspapers from Canada

© PressReader. All rights reserved.