How not to be a jerk at service counter

We’ll go to extreme lengths to find the Garage of Eden, but there are some simple changes we can make ourselves that won’t cost a penny or any extra time, and will likely deliver the rewards we’re after.

Here are a few tips on how not to be a jerk at the service counter.

Don’t wait: Nothing puts more stress on everyone working in a shop than a waiting customer. It’s like trying to defuse a bomb while the clock is ticking in your ear. Unless it’s a really straightforward and simple job, like an oil change or a tire rotation, leave your vehicle and go to work, go grocery shopping, or visit a coffee shop. Let your mechanic have the vehicle for the day, and don’t pester them by phone or text. If the shop is so unreliable that you constantly have to check up on them to ensure your ride will be ready, it’s time for a new shop.

Don’t accuse: Don’t start off by accusing them of doing something wrong.

For instance, say you get a remanufactured front-drive axle installed and three days later, you’ve got a new clunking noise up front. Instead of blaming your shop for messing up that axle job, let someone who knows what they’re doing check things out first. Keep your cool until the facts are known. As before, if you automatically think they’re just going to cover things up and lie to you, it’s time to change your shop (or your attitude). Don’t expect miracles: Most shops don’t have a crystal ball. If you’ve asked your shop to do only oil changes on your ride, don’t snap because your radiator failed and you think they should’ve spotted it earlier. You get what you pay for; if you want a complete picture of the vehicle’s condition, spend a few extra dollars at least once a year and get a thorough checkup by a fully licensed technician.

Don’t hide details: Nobody wants to admit they screwed up, but hiding details from your shop won’t save you any face, or money. If that transmission warning light and strange shifting started after you recently towed a heavy trailer, fess up. It’ll usually mean a quicker diagnostic process, and thus less money.

Do thank them — and be nice: Yes, they take your money and sometimes leave a grease spot or two reminding you they were there, but a few words of sincere gratitude will go a long way to keeping your relationship with your shop humming like a finely tuned engine. And that relationship, if well maintained, will save you more money and headaches than you will ever know.