A bad way of do­ing busi­ness

Penticton Herald - - LETTERS -

Dear Ed­i­tor: I am upset — ac­tu­ally an­gry — at some store prac­tises these days. It has oc­curred be­fore, but seems to be­com­ing more com­mon at sev­eral lo­ca­tions.

To­day I went to a well-known, big box store for an ad­ver­tised spe­cial. The prod­uct was ad­ver­tised at a sav­ings of 40 per cent. When my wife and I ar­rived at 11:30 a.m., we were told they were sold out. That in it­self doesn’t sound like a big deal.

I said to sev­eral staff, “sold out al­ready?,” I know it was a good buy, but al­ready?

One staff mem­ber then told me, “yes we had sev­eral busi­ness peo­ple in here af­ter hours and they bought up the stock we had.” Again I thought, not a big deal, right, I will ask for a raincheck, and pick up the prod­uct when they get more in.

But, when I was re­fused a raincheck, be­cause it was a lim­ited quan­tity sale, well I be­came upset.

This used to oc­cur fre­quently at Zellers. They al­most al­ways had items ad­ver­tised on sale, that were not avail­able even if you were the first per­son through the doors when they opened.

I was told they were sold out, be­cause staff had the first op­por­tu­nity to pur­chase. In some cases, they were of­fer­ing an al­ter­nate prod­uct in its place, but if you did not want that prod­uct you were out of luck.

It is not the cus­tomer’s fault that the doors were opened af­ter hours giv­ing se­lect in­di­vid­u­als or busi­nesses an un­fair ad­van­tage to an ad­ver­tised spe­cial.

I have no prob­lem with that, pro­vided the rest of us are al­lowed a raincheck in its place.

If this can’t be the case, why ad­ver­tise a spe­cial.

David W. Kuhn West Kelowna

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