Innovation Credit Union earns two titles in Best of SC
Contributed
Thank you, Swift Current! Our members’ support for our organization is the foundation for our growth and success.
Receiving praise by way of your vote is a testament to our staffs’ commitment to stewardship, process improvement and excellence. We are grateful for your commitment to Innovation Credit Union especially during this unprecedented time. As we continue to do our part to flatten the curve of COVID-19, we are committed to the health and wellbeing of our staff, members and communities.
We want you to know safety continues to be of utmost importance to us. So is our members’ financial wellbeing. We’re committed to helping you in any way we can.
Effective April 13th, Innovation Credit Union took temporary measures to shift our service to phone, online and byappointment-only.
While the shift means no further walkin service at advice centres/branches, rest assured we are here to serve you with the personalized service that our members have come to expect from us.
Our advisors and call centre staff can support you with almost all your needs over the phone, email or by video - we’d also be happy to show you how to use our online channels.
As well, our ATMs and Night Deposit remain in service. Thank you for being receptive and agile to these potentially new ways of serving you. We’ve already noticed the increased usage of our digital services. You’re flattening the curve! We’d like to acknowledge that many individuals and businesses are currently experiencing financial hardships. We’ve made some product and service enhancements to assist affected members:
• We’ve increased our call centre staff from 20 in the queue to 100 to reduce wait times. Our average wait time is 18 seconds, with most calls being answered in under 20 seconds.
• We’ve extended our call centre hours of service from 8am to 8pm, Monday to Friday and 9am to 6pm on Saturdays and Sundays.
• We’ve removed several fees so that we can help you over the phone at no cost.
• We’re offering flexible loan deferral options for personal loans and mortgages as well as business and ag loans.
• We’ve removed most holds on remote deposit capture so you can access your cheque funds faster.
• We’ve increased the tap limit on most debit cards to protect you from handling POS machines or coming within 6 feet of a cashier.
Have further financial concerns? Our team is here for you – let’s stay connected, just from 6 feet apart! Contact us today: 1.866.446.7001. (NOTE: Innovation Credit Union finished first in the Best of Swift Current poll in both the Best Bank/Credit Union category and the Best Financial Firm category).