SECURITY AWARENESS: DELIVERY
Even when you have reached your destination safely, you should still remain vigilant. Hijacking or theft of your cargo can still occur, especially if the delivery has been made under false pretences. First, remember to report your arrival time and location to your dispatcher or supervisor. You should be able to communicate with your carrier at all times.
During the delivery, do the following:
• Check to make sure the location of the loading or unloading docks, or warehouse looks safe. Don’t unload in a dark alleyway or on a public sidewalk • Ask for identification to confirm that the recipient of
your shipment is the intended recipient. • Watch your trailer being unloaded and keep your
tractor under observation at all times • Be aware of anyone suspicious loitering around the premises during unloading If you exit your vehicle, ensure that all doors and access panels are locked and secured. When you return to the vehicle, lock your doors immediately behind you.
Note: Always inform your dispatcher or supervisor if the customer asks you to move trailers around “as a favor”, especially if it is to another location or yard.
If you feel uncomfortable at any point, remember the four steps: Lock it, Watch it, Report it, Move it. Lock your doors and move your vehicle to a new location if it is safe to do so. When feeling threatened, call 911 or the site’s security services. Try to keep your truck moving.
In the unfortunate event that a hijacking does occur, you should follow these precautions:
• Do not resist • Do whatever the hijacker says. • Report the incident to law enforcement authorities IMMEDIATELY. Then call your 24-hour dispatcher. Without making direct eye contact, try to get a good description of the hijackers so that you can report the details to law enforcement authorities later. Making eye contact can make the hijacker nervous and more dangerous.
Details you should make note of include the style and color of clothing, the exact location of the crime, and information about your vehicle (type, year, VIN number and color; unit number and license).
Always do as instructed by the hijackers, but listen to what is being said and the sounds around you. It may provide law enforcement with valuable information about where the thieves have taken your vehicle and load.
Try to provide a description of the hijackers and the vehicles they use. You are law enforcement’s best witness.