A Play­book for Dis­rupt­ing Bias

Rotman Management Magazine - - NEWS -

1. DO YOUR OWN DI­AG­NOS­TIC

• Field a sur­vey among your em­ploy­ees, us­ing ACE or your own cri­te­ria for assess­ing po­ten­tial.

• Iden­tify re­spon­dents whose as­sess­ments of their own po­ten­tial are higher than the as­sess­ments from their man­agers.

2. UN­DER­STAND WHAT THE DI­AG­NOS­TIC IS TELLING YOU

• Ex­am­ine tal­ent co­horts of in­ter­est to your com­pany (e.g. for­eign na­tion­als, African Amer­i­cans, veter­ans) to learn where bias lurks.

• Con­duct an in­quiry to get the con­text for coun­ter­in­tu­itive find­ings.

• Ap­ply fil­ters to test whether em­ploy­ees with spon­sors, in­clu­sive lead­ers and/or di­verse di­vi­sion lead­ers are least likely to per­ceive ACE bias in your cor­po­rate con­text.

3. DIS­RUPT

Pri­or­i­tize the roll-out of in­ter­ven­tions based on the co­horts with the deep­est needs.

Ex­pand lead­er­ship archetypes

• Hire and pro­mote can­di­dates who em­body dif­fer­ence.

• Cod­ify and so­cial­ize com­pany stan­dards and ex­pec­ta­tions.

• Im­ple­ment a ‘tone from the top’ that en­dorses a va­ri­ety of ac­cept­able ap­proaches to lead­er­ship.

• Cre­ate role model videos and play­books of ex­ec­u­tives in ac­tion, fea­tur­ing a di­ver­sity of lead­er­ship styles and back­grounds.

Train man­agers to be in­clu­sive lead­ers

• In­tro­duce man­agers to the six be­hav­iours that prompt every­one to con­trib­ute ideas and com­mu­ni­cate openly with man­agers and col­leagues.

• En­sure every­one gets heard: train man­agers in di­a­logue skills.

• Build ac­count­abil­ity and in­cen­tives into an­nual per­for­mance re­views on the six in­clu­sive leader be­hav­iours.

Build a cul­ture of spon­sor­ship

• Ed­u­cate and in­cen­tivize lead­ers to spon­sor oth­ers.

• Ed­u­cate ris­ing stars on how to be stel­lar pro­tégés.

• Cre­ate op­por­tu­ni­ties for di­verse tal­ent to show their lead­er­ship po­ten­tial.

• Make lead­ers who spon­sor di­verse tal­ent more vis­i­ble.

4. RE-FIELD THE DI­AG­NOS­TIC

Iden­tify where your map has ‘cooled’, and where bias lingers. Dis­rupt again.

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