When it’s the right time to help oth­ers

Sackville Tribune - - CLASSIFIEDS - Pa­tricia Har­ring­ton is ex­ec­u­tive di­rec­tor at West­ford Nurs­ing Home in Port El­gin. She be­lieves it is im­por­tant to share in­for­ma­tion on ev­ery­day con­cerns as we age and en­joys pro­mot­ing these im­por­tant as­pects that will help our older pop­u­la­tion in ag­ing w

As we age, we may need help from oth­ers for such things as car­ry­ing bags of gro­ceries to our home.

We can still shop and put away our items but at times it can be dif­fi­cult to trans­port them. Should this stop us from be­ing able to re­main liv­ing in our home? No.

The most im­por­tant first step for any sit­u­a­tion is to re­mem­ber that at times we all need help, but many of us are ter­ri­ble at ask­ing for help, aren’t we? We hate to ad­mit we need help and yet we are the first to of­fer as­sis­tance to oth­ers when we can.

Some busi­nesses are good at iden­ti­fy­ing the needs of their cus­tomers just by lis­ten­ing to con­cerns and try­ing to meet those needs; and ser­vices like driv­ethrough bank­ing and phar­macy ser­vices are cer­tainly help­ful. I re­mem­ber what a bless­ing it was when I had a sleep­ing baby in a car seat and I could get my bank­ing done and grab some lunch with­out hav­ing to get out of the car.

Not all conveniences are that sim­ple though; and this is where un­sung he­roes come to life. Peo­ple like taxi, or vol­un­teer driv­ers who not only take us to and from our des­ti­na­tions, but also take the time to walk us safely to our door. I have heard peo­ple praise their driv­ers as be­ing very car­ing and tak­ing their parcels to the home – how very thought­ful and what ex­cel­lent cus­tomer ser­vice. This type of ser­vice from friends and fam­ily is what helps us stay ac­tive and well in the ru­ral ar­eas too, since we do not al­ways have af­ford­able ser­vices avail­able.

Have you no­ticed other thought­ful ser­vices like rec­og­niz­ing that not ev­ery­one should be made to wait in line? I have no­ticed great cus­tomer ser­vice ini­tia­tives like a cus­tomer ser­vice desk that opens up for cus­tomers for whom just wait­ing in line is a phys­i­cal chal­lenge. Ku­dos to busi­nesses that take that ex­tra step to help peo­ple re­main in­de­pen­dent – pro­vid­ing seats, vis­ual aids and other nec­es­sary items. If you would like to share a pos­i­tive ex­pe­ri­ence please send me an email mes­sage.

We all need to re­mem­ber it is not a weak­ness to ask for help and that your need for help is giv­ing some­one the op­por­tu­nity to be hon­oured that you asked for it.

If you would like a copy of the Port El­gin and area Help­ing Tree which com­piles a list of ser­vices that could be help­ful for ref­er­ence when ask­ing for help, call me at 506-538-1301 or send me an email and I’ll make sure you get one. As we con­tinue to hear

“Not all conveniences are that sim­ple though; and this is where un­sung he­roes come to life. Peo­ple like taxi, or vol­un­teer driv­ers who not only take us to and from our des­ti­na­tions, but also take the time to walk us safely to our door. I have heard peo­ple praise their driv­ers as be­ing very car­ing and tak­ing their parcels to the home – how very thought­ful and what ex­cel­lent cus­tomer ser­vice.”

about busi­nesses that are age­friendly with­out be­ing ageist we can help ed­u­cate each other on their ser­vices.

We all tend to make as­sump­tions about our­selves and oth­ers with re­gards to ag­ing. But we need to be more aware of this and take it into con­sid­er­a­tion be­fore we make as­sump­tions – that may or may not be ac­cu­rate – or of­fer as­sis­tance. This is truly why it is so im­por­tant for peo­ple to state their needs and wishes. We should not be as­sum­ing some­one needs some­thing just be­cause of their age, yet we want to be able to as­sist peo­ple, to help them live at their best. This is so im­por­tant – so peo­ple can live at their best. We need to re­spect peo­ple’s choices and pro­vide as­sis­tance when it’s truly needed and wanted.

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