London Drugs probes potential data exposure in hack
London Drugs is investigating whether personal information was compromised in a cybersecurity incident that prompted the company to close all of its stores across Western Canada — including in Saskatoon and Regina — until further notice.
A statement from the retailer and pharmacy chain said it will notify “affected individuals” if the probe finds their data were breached.
The company said it's working with third-party cybersecurity experts to securely bring its operations back online after discovering the incident on Sunday.
An earlier statement said there was no reason to believe customer or employee data had been affected by the incident and stores had been closed “out of an abundance of caution.”
The Richmond, B.c.-based company said its phone lines have also been temporarily taken off-line, but staff are available in person at London Drugs locations to support customers with urgent pharmacy needs.
President Clint Mahlman said in the latest statement that the company's priority is fully restoring operations as soon as possible.
“We appreciate everyone's patience and support during this very difficult time and will provide updates as available.”
There are more than 80 London Drugs locations across Alberta, Saskatchewan, Manitoba and British Columbia, including three in Saskatoon and two in Regina.
Canada Post confirmed Monday that offices inside the stores are affected by the closings, but said customers can still collect parcels waiting for them.
Over the past two years, Giant Tiger Stores Ltd., Indigo Books & Music, the LCBO, the Toronto Public Library, the Nova Scotia government and the City of Hamilton in Ontario have also fallen victim to cyber incidents.