CIUSSS de l’estriechus has temporary tech breakdown

An issue with the computer system of the CIUSSS de l’estriechus led to a temporary communication breakdown between the systems in all of its hospitals and centres yesterday.

According to spokesperson Annieandré Émond, the glitch occurred between 11 a.m. and around 2:30 p.m.

Stressing that the security of the patients was not at risk, Émond explained that the problem was related mainly to communication between different systems.

For example, she said it was possible to take and read an X-ray, but it could not be sent via the hospital’s internal system for consultation by a specialist.

Access to files and patient histories was also affected.

A contingency plan was put in place, requiring employees to do things the old fashioned way; working with hard copies and walking files and readouts in person to their required destinations.

Service to patients was not affected by the technical problems, Émond said.

By 2:30 p.m. systems were up and running again. Émond said the origin of the problem was an issue with the internal server network.