CIUSSS de l’es­triechus has tem­po­rary tech break­down

Sherbrooke Record - - FRONT PAGE - By Matthew Mc­cully

An is­sue with the com­puter sys­tem of the CIUSSS de l’es­triechus led to a tem­po­rary com­mu­ni­ca­tion break­down be­tween the sys­tems in all of its hos­pi­tals and cen­tres yes­ter­day.

Ac­cord­ing to spokesper­son An­nie­an­dré Émond, the glitch oc­curred be­tween 11 a.m. and around 2:30 p.m.

Stress­ing that the se­cu­rity of the pa­tients was not at risk, Émond ex­plained that the prob­lem was re­lated mainly to com­mu­ni­ca­tion be­tween dif­fer­ent sys­tems.

For ex­am­ple, she said it was pos­si­ble to take and read an X-ray, but it could not be sent via the hos­pi­tal’s in­ter­nal sys­tem for con­sul­ta­tion by a spe­cial­ist.

Ac­cess to files and pa­tient his­to­ries was also af­fected.

A contin­gency plan was put in place, re­quir­ing em­ploy­ees to do things the old fash­ioned way; work­ing with hard copies and walk­ing files and read­outs in per­son to their re­quired des­ti­na­tions.

Ser­vice to pa­tients was not af­fected by the tech­ni­cal prob­lems, Émond said.

By 2:30 p.m. sys­tems were up and run­ning again. Émond said the ori­gin of the prob­lem was an is­sue with the in­ter­nal server net­work.

Newspapers in English

Newspapers from Canada

© PressReader. All rights reserved.