South Shore Breaker
A successful two-year merger
Rhyno’s and Langille’s have much to celebrate with continued success, exciting changes
“If we don’t look after our customers, somebody else will.”
A few years ago, opportunity came knocking, and Paul Langille listened.
Jayme Rhyno was looking to expand and thought, ‘What better way to do that than to merge with a well-known established company?’ It’s no secret that Rhyno’s and Langille’s are both family-owned, second-generation companies, Rhyno’s specializing in heating and cooling and Langille’s specializing in plumbing, heating design, and water treatment systems.
On April 15, 2020, they made it official. It was the start of the pandemic, and, despite concerns that COVID-19 would cause a depression, the two companies felt that repairs and service would always be needed.
They went ahead with the deal.
It felt like a very natural fit to merge the trades and offer customers a full range of services in one call. No one could have predicted that one of the outcomes of the pandemic would be a construction industry boom.
Now, everyone is invited to the celebration party on Friday, April 29, from 1 -5 pm at 250 North Street for a family-style BBQ to celebrate the two-year anniversary of this successful merger.
But there’s another reason to celebrate. At the end of April, Paul Langille is retiring.
Paul was deeply committed to staying on to help with the crossover. It was important to pass on the legacy of the Langille’s name and the wealth of expertise in plumbing, geothermal, and heating design to the Rhyno’s team.
Paul’s dad, Gilbert, started
the Gilbert Langille’s Plumbing and Heating business in Bridgewater in 1964. Paul started helping his dad in the shop when he was 14. By the time he was 16, he was juggling school, sports, and working part-time in retail – learning the art of listening and talking to customers and the value of hard work, skills that would be needed for the future.
He was soon working fulltime with his dad, starting a family of his own, raising two lovely daughters, and working hard to make a good life. In 1997, he purchased the business from his dad, changed the name to Langille’s, and gradually expanded their services.
“We were the first company on the South Shore to offer colour video pipe inspection,” says Paul. “In 2013, we became the only authorized dealer in the South Shore area to carry the Mitsubishi line of heat pumps. I’ve always been interested in energy efficiency, and I’m constantly on the lookout for high-quality products. The focus was always on quality, reliability, and efficiency, believing that the customer will remember you by the equipment that is saving them money and not breaking down.”
The legacy of the Langille’s name is also about caring for the people. Since family and sports have always played a big part in Paul’s life, he learned very early on the importance of being on a team and caring about each person – that you need a team effort to become champions.
“Even if you’re on the bench or an apprentice just starting out, you’re still part of the team,” Paul explains.
That philosophy has served him well. Employees and customers alike have been very loyal. When the merger happened, he wanted to make sure this team was settled and integrated.
All the Langille’s employees came over and more staff have been added as the company gains more customers. One employee in particular, Mary Comeau, has been key to a successful transition. She reminds the staff on a regular basis, “If we don’t look after our customers, somebody else will.”
“A lot of effort has gone into making it a good experience for the customer, to ensure a smooth transition,” says Comeau.
“We want to do right by them. The two companies share the same philosophy of how important the customer is to the company.”
“Mary helped grow the company as much as I have,” says Paul.