Cy­press Health Re­gion par­tic­i­pat­ing in Health Qual­ity Coun­cil’s sur­vey on Emer­gency De­part­ments

The Southwest Booster - - NEWS -

The Cy­press Re­gional Hos­pi­tal is one of 14 Emer­gency De­part­ments around the prov­ince par­tic­i­pat­ing in a sur­vey by Saskatchew­an’s Health Qual­ity Coun­cil to gauge the pub­lic’s ex­pe­ri­ences in Saskatchew­an emer­gency rooms.

The sur­vey, be­ing con­ducted by the Health Qual­ity Coun­cil and the health re­gions, will help form a base­line for a con­tin­u­ous sur­vey­ing process sched­uled to be­gin in late 2011 or 2012 in all of the prov­ince’s Emer­gency De­part­ments.

Be­gin­ning on Jan­uary 18, ev­ery pa­tient treated in one of the 14 Emer­gency De­part­ments, in­clud­ing Cy­press Re­gional Hos­pi­tal, will re­ceive a small hand­bill about the sur­vey, with posters and pam­phlets avail­able at each of the par­tic­i­pat­ing de­part­ments. The sur­vey it­self will be con­ducted by mail.

“I hope that pa­tients will take the time to share their opin­ions about their care ex­pe­ri­ences in Emer­gency,” said Mar­lene Smadu, Chair of the Health Qual­ity Coun­cil and As­so­ci­ate Dean, Regina Site, for the Col­lege of Nurs­ing, Uni­ver­sity of Saskatchew­an. “Their feed­back is es­sen­tial if we are to de­liver truly patent­cen­tred care.”

Health care providers and man­agers are us­ing the sur­vey re­sults to un­der­stand where they are do­ing well and where they can do bet­ter.

The Health Qual­ity Coun­cil is an in­de­pen­dent agency that works closely with health re­gions, providers and govern­ment to ac­cel­er­ate im­prove­ment in Saskatchew­an’s health care sys­tem.

If pa­tients do not wish to re­ceive a sur­vey in the mail, they can call toll-free 1-866668-6966.

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