Most choose people
Re: “Grocery stores slow to adopt useful technology,” Dec. 4, 2018.
Sylvain Charlebois states in his column the most frustrating thing about grocery shopping is getting out of the store, that is, the lineups at the checkout counters.
I agree with him, but at no time does he offer the obvious (to me) solution of hiring more check-out clerks.
I shop only at stores that supply convenient, fast checkout. I have left carts of groceries and items I was about to purchase in the store when the lines were too long and the store was not staffed sufficiently.
My experience with self-checkout is as Charlebois describes — less than satisfactory. I have stopped using them. There is the issue of self-checkouts eliminating jobs (their purpose).
Self-checkouts do not provide assistance, if one needs it, to find an item.
Charlebois mentioned 11 per cent of the population use self-checkouts and two per cent buy food online regularly so that tells me the majority of customers (87 per cent) prefer to shop for their groceries in a more traditional fashion.
Why is it a given that technology is the only answer? It may be the cheapest solution, but there are other factors to consider.
The scenario of grocery shopping where you “don’t need to talk to anyone” is not appealing to some and downright objectionable to others. Maria Benham Arva, Ont.