Customers frustrated with Tim Hortons cups

Thin, leaky and defective are a few of the adjectives that have been used recently to describe Tim Hortons cups, with some customers going as far as to deem them the “worst coffee cup you can get.”

Social media is rife with complaints about the cups, which are said to collapse and disintegrate shortly after purchase.

Catherine Nasiopoulos told CTV that she filed a complaint with the company in February after her cups “collapsed more than 15 times in the last two months.”

“It’s funny because when I complained to the store where the coffee was purchased, they told me they never heard of any issues,” she said.

But a scan of social media reveals that she’s far from alone.

“Tim Hortons cups are thinner than public bathroom toilet paper and almost always leak,” one customer posted to X, calling them the “worst coffee cup you can get.”

Complaints can be found dating back several months, with some customers saying the bottom of the cup splits after about 15 minutes, while others have had issues along the vertical seam.

Complaints about Tim Hortons cups are not a new phenomena.

In May 2019, the company introduced a new recyclable lid with a raised dome intended to reduce spills and the company’s carbon footprint, while also testing new paper cups.

The previous lids had been in use for over 20 years with no changes, though complaints about leaks and spills were common.

Restaurant Brands International, which acquired Tim Hortons in 2014, told Bloomberg it planned to expand its new “coffee cup technology” to the U.S. and other countries later.