Survey: Cell service substandard
A recent survey conducted by the Western Regional Enterprise Network (REN) indicates cellphone service in southwestern Nova Scotia continues to be a major problem for many, regardless of the service provider or cellphone model.
The survey began in December 2023 and ran until Jan. 31. It received 1,390 responses. Each response represented a specific issue on a particular date that the respondent experienced with their cellphone service.
Sixty-four per cent of responses accounted for cellphone issues that took place during business hours. The most reported issue was the inability to make or receive calls, including those to emergency services. Respondents also reported dropped calls and distorted audio to be significant issues.
Respondents shared comments about the general state of cell service in the region. According to many, the more rural the area, the worse cell service got.
Many noted a decline in cellular service quality, particularly highlighting poor reception at wharves as a significant concern.
Additionally, many encountered difficulties even on clear days with no mitigating weather conditions. Areas with more typically reliable cell service also experienced disruptions during periods of bad weather.
Some reported that problems that arose following recent storms and issues experienced during last year's wildfires remain unresolved.
'PRESSING NEED'
“Our recent survey revealed the pressing need for improved cell service in our region. The data collected emphasizes the urgency of addressing these issues to ensure the safety and connectivity of our communities,” said Angelique Leblanc, chief executive officer of the Western REN, in a media release.
“This information gathering is an important step in mapping out problems and problem areas. We encourage everyone to continue sharing their experiences
with cell service so upgrades can be made to meet our needs,” said Leblanc.
The Western REN says it is committed to working with its municipal partners, which include the municipalities of Argyle, Barrington, Clare, Digby, and Yarmouth, and the towns of Digby and Yarmouth, as well as Build Nova Scotia, to facilitate significant change as part of the Cellular for Nova Scotia initiative.
“We will share these findings with our municipal partners and Build Nova Scotia to address cell service issues in the Western Region," it says. "The anticipated next step will be a provincial survey, which the Western REN will share and encourage as many people as possible to participate in.”
SUBMISSIONS UNDER REVIEW
Build Nova Scotia was tasked by the province last fall to plan, design, and manage the implementation of expanded cellular coverage throughout the province. The province committed $47.3 million to start the new Cellular for Nova Scotia Program to expand telecommunications infrastructure and communications networks throughout the province.
The first phase included a request for proposals (RFP), which is now closed. Submissions are under review. As part of this RFP, service providers were asked to consider submitting proposals that used any existing infrastructure that would help close gaps and improve service in underserved areas. The focus of this round is two-fold: more immediate innovative solutions and speed of delivery, says Build Nova Scotia on its website.
Kelly Rose, senior communications advisor for Build Nova Scotia, said submissions for phase one of the Cellular for Nova Scotia Program are being assessed according to criteria outlined in the tender document.
“Phase 1 of this initiative remains in an open and active procurement process. Once this process finishes, more information can be shared, and the second phase will be initiated,” said Rose.
The second phase will include an additional RFP to seek solutions to address remaining gap areas, including creating infrastructure.
“Build Nova Scotia conducts purchasing and tendering activities with a commitment to fairness and transparency, seeking to secure the best value for all aspects including products, services, and technical expertise,” said Rose. “Our policies are aligned with provincial government standards and comply with the Province of Nova Scotia Sustainable Procurement Policy and relevant trade agreements."
Jakob Postlewaite, communications co-ordinator for the Western REN, said they as well as other regional enterprise networks meet quarterly with Build Nova Scotia.