BC benefit bureaucratic nightmare

DEAR EDITOR:

What on earth is going on at BC Recovery Benefit program? I applied online Dec 22 providing all info requested. At no time were supporting documents requested.

On Jan 7, I received email with confirmation number. TV advised us that system overwhelmed, please be patient. Well that patience is being stretched.

I received another email from Recovery program requesting all kinds of documents — copy of Canadian passport or driver’s licence (I already gave them that info), plus all copies of 2019 tax assessment notice.

I must also send two pieces of identity bills like electric or bank statement. When I asked questions they did not answer. Instead I got another email requesting a lesser amount of documents. Really?

One friend received benefit within two weeks without any problem. Another friend has also been requested for supporting documents.

I have a record of six emails so far, trying to determine exactly what the province wants. I know what I want — my money, not the government’s. Just send it the way it was promised at the start of this program.