River­side Med­i­cal Clinic be­comes Al­berta’s third Patient Med­i­cal Home

The Drumheller Mail - - Sports -


De­spite be­ing the new vision for gold stan­dard care across Canada, Patient Med­i­cal Homes re­main scarce amongst clinic mod­els. River­side Med­i­cal has been of­fi­cially rec­og­nized as Al­berta’s third official Patient Me­dial Home.

The Patient Med­i­cal Home goes be­yond Pri­mary Care Net­works by achiev­ing 10 pil­lars of success grounded in patient-cen­tered care, timely ac­cess, ap­pro­pri­ate in­fra­struc­ture in­cor­po­rat­ing tech­nol­ogy such as e-pre­scrib­ing and vir­tual vis­its, and con­stant qual­ity im­prove­ment.

“Health care in our com­mu­ni­ties must change and evolve as our health care sys­tem be­comes more com­plex and our pa­tients more in­formed,” said founder, Dr. Rithesh Ram (born, raised and med­i­cally trained in Al­berta).” Our mis­sion at River­side Med­i­cal is to stand strong on the 10 pil­lars of the Patient Med­i­cal Home by pro­vid­ing com­pre­hen­sive care from peo­ple who care.”

Since River­side Med­i­cal’s open­ing on June 1, 2017, Dr. Ram and his mul­ti­dis­ci­plinary team have worked to­gether to achieve the 10 pil­lars that define the Patient Med­i­cal Home. Some ex­am­ples of how they’ve achieved recog­ni­tion in­clude, but are not lim­ited to: • a team-based ap­proach with a phar­ma­cist in house, a Nurse Prac­ti­tioner and Big Coun­try PCN sup­port;

• timely ac­cess with daily walkin ap­point­ments and ex­tended hours on Mon­days;

• the use of web-based sys­tems such as Ocean Patient En­gage­ment and Bright­squid;

• go­ing pa­per­less with pre­scrip­tions, labs, and other in­ves­ti­ga­tions for the pri­vacy of patient in­for­ma­tion;

• con­ti­nu­ity of care by man­ag­ing pa­tients at the hospital as well as clinic;

• in­clud­ing a patient representa­tive at clinic meetings to en­cour­age con­stant feed­back in of­fice prac­tices;

• en­gag­ing in so­cial ac­count­abil­ity by par­tic­i­pat­ing on com­mu­nity coun­cils, such as the Drumheller Stand­ing Com­mit­tee on Health to im­prove care in town.

River­side Med­i­cal con­tin­ues to ac­cept new pa­tients and will have an ad­di­tional full-time fe­male Cana­dian born and trained physi­cian with a full scope prac­tice, pro­vid­ing care in English or French, start­ing in De­cem­ber 2019, Dr. Veronique Ram.

Mov­ing for­ward, they hope to part­ner with visit­ing spe­cial­ists, such as pe­di­a­tri­cians, to en­hance ac­cess to care in the com­mu­nity. Dr. Ram has nu­mer­ous lead­er­ship po­si­tions through­out the prov­ince, in­clud­ing AHS, AMA, Town of Drumheller and the U of C, allowing for unique part­ner­ships to ad­vance health.

In 5 years, health care in Drumheller, and Al­berta, won’t look the same as it does to­day.


River­side Med­i­cal Clinic has been of­fi­cially rec­og­nized as Al­berta’s third official Patient Me­dial Home.

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