Slight­ing cus­tomers can be costly

The Glengarry News - - The Opinion Page -

The Edi­tor, Re: Let­ter by C. Cleve­land, “Why can't you call us back?” ( The News, Aug. 31, 2016);

C. Cleve­land's let­ter res­onated loudly with me.

My wife and I moved here slightly over nine years ago and man­aged, once, to get a plumber. Must have been a mis­take be­cause it was a small job.

Since then, I've called plumbers sev­eral times, once when a pipe burst. Not one of­fered an emer­gency num­ber, let alone ser­vice. None has ever called back though they prom­ise to. Well, Corn­wall's not all that far away and we have found a good fel­low start­ing out.

From the first, my wife and I wanted to buy and deal lo­cally. We have kept to that on the whole. A few years ago, a lo­cal ser­vice provider took um­brage when I called him sug­gest­ing that he should have had the de­cency to call me if he wasn't go­ing to keep an ap­point­ment we had made.

Ev­i­dently he was one who couldn't take crit­i­cism; he “fired” me be­fore I had hired him.

Okay, he's a jerk. Maybe he thought I was one for hav­ing the temer­ity to ex­pect ser­vice when promised.

Treat­ing peo­ple with con­tempt un­til you need them is no way to op­er­ate a busi­ness. For some in busi­ness it seems the job is too small. They have it wrong; it's those who of­fer a ser­vice without fol­low­ing through who are.

Nick­els and dimes add up to dol­lars; slight­ing cus­tomers can be costly. Good on you, C. Cleve­land, you made my day! Frank Pe­laschuk, Alexan­dria

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