Slighting customers can be costly
The Editor, Re: Letter by C. Cleveland, “Why can't you call us back?” ( The News, Aug. 31, 2016);
C. Cleveland's letter resonated loudly with me.
My wife and I moved here slightly over nine years ago and managed, once, to get a plumber. Must have been a mistake because it was a small job.
Since then, I've called plumbers several times, once when a pipe burst. Not one offered an emergency number, let alone service. None has ever called back though they promise to. Well, Cornwall's not all that far away and we have found a good fellow starting out.
From the first, my wife and I wanted to buy and deal locally. We have kept to that on the whole. A few years ago, a local service provider took umbrage when I called him suggesting that he should have had the decency to call me if he wasn't going to keep an appointment we had made.
Evidently he was one who couldn't take criticism; he “fired” me before I had hired him.
Okay, he's a jerk. Maybe he thought I was one for having the temerity to expect service when promised.
Treating people with contempt until you need them is no way to operate a business. For some in business it seems the job is too small. They have it wrong; it's those who offer a service without following through who are.
Nickels and dimes add up to dollars; slighting customers can be costly. Good on you, C. Cleveland, you made my day! Frank Pelaschuk, Alexandria