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Trial in ER im­proves com­mu­ni­ca­tions

The Glengarry News - - Front Page -

If you vis­ited the Hôpi­tal Glen­garry Me­mo­rial Hos­pi­tal Emer­gency De­part­ment in June, you may have no­ticed the pa­tient pagers that were be­ing tried out.

Pa­tients who re­ceive a pager can go any­where on the hos­pi­tal's prop­erty with­out miss­ing be­ing called into the ER. The pagers beep, flash red lights, and vi­brate, mak­ing them ef­fec­tive for every­one to use.

Af­ter the pa­tients are called into the ER, they drop off the pager, and it is cleaned and dis­in­fected be­fore be­ing put back in the charger to await an­other pa­tient.

The de­vices help pa­tients feel more se­cure dur­ing their wait time in the emer­gency ward, since they know they won't miss be­ing called. They also im­prove con­fi­den­tial­ity by elim­i­nat­ing the need to loudly call out pa­tient names, and they make work flow for staff more ef­fi­cient.

Pa­tients who were part of the trial pro­vided feed­back to help the hos­pi­tal eval­u­ate the de­vices. One pa­tient noted that the pager al­lowed her to pass the wait time with her young child by walk­ing out­side with­out hav­ing to worry about miss­ing be­ing called. Other pa­tients who have dif­fi­culty with hear­ing their name be­ing called said it was a re­lief to have the flash­ing and vi­brat­ing pager to catch their at­ten­tion.

Now that the ini­tial trial of the pagers has been com­pleted, the hos­pi­tal will be look­ing at ex­pand­ing their use into clinic ar­eas.

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