Com­plaint pol­icy

The Glengarry News - - The Opinion Page - News


Staff South Glen­garry coun­cil passed a by­law to of­fi­cially adopt a for­mal cor­po­rate com­plaints pol­icy at its May 7 reg­u­lar meet­ing.

The or­di­nance re­ceived first and sec­ond read­ings at the reg­u­lar Fe­bru­ary 5 coun­cil ses­sion, at which time mem­bers of coun­cil sug­gested a num­ber of re­vi­sions.

Town­ship clerk Kelli Cam­peau took those sug­ges­tions into con­sid­er­a­tion be­fore draw­ing up and pre­sent­ing the re­vised draft of the pro­posed pol­icy at the April 2 reg­u­lar meet­ing.

Fol­low­ing that pre­sen­ta­tion, coun­cil was asked to for­ward any ad­di­tional com­ments to Mrs. Cam­peau by April 20.

Ac­cord­ing to the clerk’s staff re­port pre­pared for the May 7 meet­ing, “no ad­di­tional com­ments or ques­tions were re­ceived.”

A pre­vi­ous staff re­port – in­cluded as part of the agenda pack­age for the April 2 meet­ing – stated that the mu­nic­i­pal­ity re­ceived a to­tal of 551 com­plaints in 2016 and 2017.

How­ever, Mrs. Cam­peau pointed out that it was “chal­leng­ing to quan­tify the ac­tual num­ber of for­mal com­plaints re­ceived” be­cause most of the town­ship’s de­part­ments presently log com­plaints in the same man­ner in which ser­vice re­quests (re­quests for ac­tion), gen­eral in­quiries and feed­back are tracked.

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