BY SCOTT CARMICHAEL
Staff South Glengarry council passed a bylaw to officially adopt a formal corporate complaints policy at its May 7 regular meeting.
The ordinance received first and second readings at the regular February 5 council session, at which time members of council suggested a number of revisions.
Township clerk Kelli Campeau took those suggestions into consideration before drawing up and presenting the revised draft of the proposed policy at the April 2 regular meeting.
Following that presentation, council was asked to forward any additional comments to Mrs. Campeau by April 20.
According to the clerk’s staff report prepared for the May 7 meeting, “no additional comments or questions were received.”
A previous staff report – included as part of the agenda package for the April 2 meeting – stated that the municipality received a total of 551 complaints in 2016 and 2017.
However, Mrs. Campeau pointed out that it was “challenging to quantify the actual number of formal complaints received” because most of the township’s departments presently log complaints in the same manner in which service requests (requests for action), general inquiries and feedback are tracked.