Dis­ap­pointed cus­tomer

The Glengarry News - - News -

The Editor, My hus­band and I have been loyal cus­tomers of the Caisse Populaire Alexan­dria for more than 40 years.

We re­cently re­ceived let­ters stat­ing that some of our per­sonal in­for­ma­tion was com­pro­mised. They of­fered a free credit mon­i­tor­ing plan for five years with Equifax. Reg­is­tra­tion could be done on­line or by phone.

All went well with one reg­is­tra­tion on­line, even though I could only get through at 6 a.m. due to “high vol­ume.” Sec­ond reg­is­tra­tion would not go through.

I spent 35 min­utes on hold on the toll free line. Chose the English op­tion. Call was fi­nally an­swered by a lady with a strong ac­cent. Was dif­fi­cult to un­der­stand be­cause I could hear other con­ver­sa­tions in the back­ground.

My ques­tion today is: Do we have no­body here in SDG who could be em­ployed? Why not choose lo­cal em­ploy­ees who do busi­ness in this area? Surely shop­ping lo­cally goes both ways. These busi­nesses look for our sup­port and should hire lo­cal.

Today I am very dis­ap­pointed with the Caisse Populaire in Alexan­dria that I deal with.

Any­one else feel this way? Can any­thing be done about it? Does any­one care?

It seems to be all about the money they save by hir­ing em­ploy­ees cheaply in other coun­tries. Ellen Ques­nel, Long Sault

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