Thank you for your patience — seriously?

Someone would have to have rocks in their head to use Canada Post after their deliberate tactics to inconvenience the public. As one who has undelivered packages caught up in the mess created by labour disruptions, I am extremely agitated. It seems that every day an update via email arrives in my inbox to advise that today will be the delivery day. I then proceed to sort of hang around to receive a parcel that doesn’t show up. And the next day it’s the same thing and so on. It’s like living in Groundhog Day.

When you call their customer service number to get tracking info — not available online as they are too backlogged to send updates — you get assurances that it’s definitely coming the NEXT day. What a crock of terrible customer service to tell people what they want to hear to get them off the phone. It’s like they dish out the bad news on an instalment plan.

What annoys me most is that at the time of posting, Canada Post happily accepted priority service rates knowing they could not fulfil service. Accepting priority service at a surcharge seems almost fraudulent to me. Isn’t that a contract at point of sale for service? Isn’t this a contract that’s been knowingly broken over and over?

No more. There are so many better options out there. FedEx, CanPar, Purolator and UPS stand to be the big winners as a result of this postal strike. I don’t even care what their issues are anymore — this has come down to a micro level for me now thank you very much. I believe this union has shot themselves in the foot this last while as public opinion for them seems to have sunk to a new low. Will they be able to recover from this or are there just too many disgruntled customers out there who have been inconvenienced one too many times? Perhaps they should stick to delivering letters and flyers and shut down their parcel delivery service. Would this be such a loss? They clearly don’t understand the concept of service.

Jan Mitchell, Ancaster