Infotainment system problems and their solutions
By now, most drivers are used to operating their vehicle's infotainment systems. Yes, there will always be a learning curve when getting into a new ride for the first time, but carmakers, as a rule, are getting much better at getting their dashes to mirror our smartphones. As a result, complaints to automakers regarding infotainment problems are dropping but they haven't disappeared.
SORT THE MENU PAGES
One of the bigger concerns is with having to navigate through one or more screens to get to a particular function and it can often be resolved by moving the icon in question to the home page. It's often best to wait until you've driven a new vehicle for a few days before rearranging the default icon settings. Once you've learned which control icons you use the most, then you can rearrange your screen to suit your habits.
UPDATE THE SOFTWARE
Almost all carmakers continually update the operating software on their infotainment systems to address glitches or to work with new software in smartphones. If you've got a problem, first check with your factory retailer or dealership to see if any updates are available. You'll need to provide them with the vehicle serial number when you call. Ask what fees you might face. Some are covered by the automaker and some are not. Some updates may come over the air via the vehicle's cellular data link, and some require a dealership visit. If you've noticed your phone completing an update, check its interaction with your vehicle the next time you get a chance. Many glitches can be caused by this, and sometimes they can be corrected in your driveway by un-pairing and then repairing the phone.
REBOOT INFOTAINMENT SYSTEM
Yes, the age-old IT advice applies to vehicle computers as well, but with a twist. On many vehicles turning off the ignition may shut down the engine, but will still leave power flowing to the infotainment system for a period of time. If this is the case with your ride, usually opening the driver's door will complete the shutdown. Let it rest for a minute or two before powering it back up.
CALL THE RIGHT PERSON FOR HELP
Before you grab the phone to call someone for help with a problem, make sure you call your dealership that you purchased the vehicle from. Dealership staff can get a little miffed when asked to help someone who didn't buy the vehicle from them, especially for free. It might not seem like the best customer service, but it's a fact of business, especially if they lost your purchase deal to another store.