Ikea data breach affects 95K customers

No financial info involved in leak, company confirms

Ikea Canada has notified Canada’s privacy commissioner after the personal information of 95,000 Canadian customers appeared in a data breach.

The furniture retailer says it was made aware that some of its customers’ personal information had appeared in the results of a “generic search made by a co-worker at Ikea

Canada between March 1 to March 3, 2022.”

“The personal information was accessed by the co-worker using Ikea Canada’s customer database,” Ikea Canada told Torstar in an emailed statement.

“We can confirm that no financial or banking information was accessed.”

“We have taken actions to remedy this situation, including steps to prevent the data from being used, stored, or shared with any third parties,” the company added in the statement.

The company says it has notified the Office of the Privacy Commissioner of Canada about the breach, and has taken steps to notify customers who were impacted.

We have taken steps to prevent the data from being used, stored, or shared with any third parties. IKEA

Ikea Canada also says it has reviewed internal processes in an attempt to prevent similar incidents from occurring in the future.

Customers don’t have to take action, says the retailer, but warns it is always a good idea to stay vigilant with personal information and watch for suspicious activity.

“It’s important to know that Ikea will never reach out to you to ask for credit card information, and we recommend reporting any suspicious activity to your local authorities,” said the company in its statement.

Customers with questions or who were part of the breach can contact Ikea Canada by phone at 1-800-6619807 or by email at privacy@ikeaservice.ca.