WestJet to lay off more than 3,300 as pandemic forces restructuring
WestJet Airlines Ltd. says it will permanently lay off 3,333 employees as part of a major restructuring amid the coronavirus pandemic that has devastated the travel industry.
The company plans to consolidate call centre activity in Alberta, restructure its office and management staff and contract out operations at all but four of the 38 Canadian airports where it operates, WestJet said in a statement on Wednesday.
“Throughout the course of the biggest crisis in the history of aviation, WestJet has made many difficult, but essential, decisions to future-proof our business,” said CEO Ed Sims, calling the changes “unavoidable.”
The pandemic saw the airline suspend most of its schedule — including all international trips — in late March and continues to run at less than 10 per cent capacity.
The company says preferential hiring interviews for some of the 2,300 WestJet airport workers now facing layoffs will be a priority in selecting airport partners.
WestJet, which went private after Toronto-based Onex Corp. bought the company in December, had employed some 14,000 workers just before the pandemic struck. About 4,500 active employees will remain on the payroll after the layoffs.
Airline revenue streams have shrunk to a fraction of pre-pandemic levels, with fleets parked and border shutdowns ongoing even as domestic travel demand gradually starts to pick up.
Canada, unlike countries including France, Germany and the United States, has held off on sector-specific support for carriers. Instead, Prime Minister Justin Trudeau has rolled out financial aid available across industries, including the federal wage subsidy and loans starting at $60 million for large companies.
Robert Kokonis, president of Toronto-based consulting firm AirTrav Inc., said the relative lack of financial support “may run the risk of incurring lasting damage on our aviation and travel sectors.”
A healthy domestic airline sector is critical in a sprawling country with a handful of farflung, high-density population centres, he said.
“If we have a major carrier fail, you’re not going to replace that lift overnight,” Kokonis said. “This message from WestJet today has got to be the eye-opener.”
The company is increasingly reliant on flights to the U.S. following a partnership with Delta Air Lines, cemented in a joint venture announced in February.
Last week fewer than 7,500 passengers arrived at Canadian airports from the U.S., down more than 98 per cent from a year earlier, according to the Canada Border Services Agency.
International passenger numbers were down 95 per cent compared with a year earlier, the agency said Wednesday.
Chief executives from 27 Canadian companies ranging from aviation to banking and telecommunications have called for a “measured” reopening of the skies across all provinces and between select countries.
An ailing travel sector also hurts local businesses, Kokonis said.
“It’s airports, it’s ride-hailing services like Uber and Lyft, it’s taxis, it’s hotels, it’s tour operators.”
Manitoba and the Maritime provinces continue to restrict interprovincial travel, though the four Atlantic provinces announced plans Wednesday to create a “bubble” that allows residents to travel within region, removing a 14-day isolation period.
Travellers arriving in Canada from abroad must self-isolate for two weeks.
Last week, Trudeau extended a ban on non-essential travel between Canada and the U.S. until at least July 21.