CONNECTED FOR SAFETY
First responders and public service agencies across the Capital Region are using a new, digital, public safety telecommunications system. Phased in over the past four years, this ‘next generation’ P25 system operated by CREST (Capital Region Emergency Service Telecommunications) is considered a world standard for emergency communications.
Key features of the new system include:
• Network migration to alldigital platform
• Improved audio clarity and noise-cancelling technology to reduce background sounds
• 30 transmission towers and more than 50 in-vehicle repeaters to improve coverage
• Encryption capabilities to protect the privacy of the public when interacting with first responders. • Interoperability enabling seamless communication and coordination between allied agencies
• Increased capacity to
accommodate growth “The safety and security of everyone on the CREST network – our first responders and the citizens they serve and protect
- is of paramount importance to us,” said Gord Horth, CREST General Manager. “The onset of the health pandemic has made working on the front lines much more complex and demanding. We are pleased to support these men and women with better tools.”
The performance of the new CREST system is receiving high praise from its users including District of the Highlands Fire Chief Dean Ford. The topography of this rural municipality has made emergency communications very challenging in the past. “All areas of the district that have
NEVER had any emergency radio capabilities (even with the powerful truck-based radios) are now areas that we are able to communicate in with perfect clarity using only the small low power handheld radios.”
The improved features on the new CREST system are making a difference.
Saanich Police Chief Scott Green says the new system is like night and day from the former system. “Officers feel much safer and the coverage and reliability is much better on the new system.”
“Working as emergency responders on an island presents a unique set of circumstances for us at CREST to overcome,” explained Horth. “Our island geography requires us to have strong, reliable public safety communications networks in both urban and rural settings. The new CREST system better supports our emergency service providers by enabling them to communicate seamlessly with partner agencies across the Capital Region when coordinating responses to critical incident events or a natural disaster. The new network allows for our emergency responders to back one another up across the region, as well as to receive or provide back up across south western BC as E-Comm (Emergency Communications BC) has also upgraded to a new P25 network.”
CREST supports emergency response and public service agencies throughout the Capital Region including: police departments, fire departments, BC Emergency Health Services (BC Ambulance Service), BC Transit, University of Victoria security, Victoria International Airport, municipal bylaw departments, BC Conservation Service officers, and others.
CREST complies with Health Canada’s Safety Code 6 (SC6), the federal regulations that govern electromagnetic devices. CREST sites are lower emitters of electromagnetic energy than a personal cell phone, or a household microwave oven. Since only public safety users are on the CREST system, the amount of transmission air time is a fraction of the activity that commercial cell carriers generate through calls, texts, and on-line interest. Yet securing community support to install a communications tower in some communities can be difficult. There are still some rural areas in the region, particularly the Gulf Islands and the Pacific Rim, with gaps in coverage. Without this critical public safety infrastructure in place, service interruptions and dead zones will continue to challenge emergency responders working in these areas putting them and the public at risk.
BC Emergency Health Services (BCEHS) front line paramedics who provide prehospital emergency health services in the southern Vancouver Island district would like to see a new tower on Salt Spring Island at Channel Ridge.
“A tower in Channel Ridge will provide BCEHS significantly improved communications on the north western side of Salt Spring Island. This translates to improved safety of responding agencies in the event of a paramedic crew emergency, improves the ability to request additional resources for challenging patient conditions and situation, better coordination between allied agencies and improved crucial information flow to and from incident sites to our Dispatch Centres,” said Bradley Cameron, A/Director, Patient Care Delivery.
CREST is currently exploring co-location opportunities with Rogers who are looking to bring cellular and wifi services to Salt Spring and the Pacific Rim.
For more information: crest.ca