Toronto Star

Efficiency, Security, Agility: Avoiding the Pitfalls of DIY Cloud Computing

Getting the most out of your business starts with the right infrastruc­ture.

- By D.F. McCourt

In a few short years, “cloud computing” has gone from being a technology buzzword to a business essential. The power and flexibilit­y that comes from a properly deployed cloud is simply too potent to ignore. At the same time, as the technology matures and becomes more advanced, many businesses are finding that their IT overhead is growing disproport­ionately compared to their core business activities. Increasing­ly, the solution is to outsource the management of cloud services.

Managed cloud computing service providers are becoming more common in today’s business landscape and they are giving Canadian businesses the opportunit­y to reap the benefits of the latest cloud technology while refocusing personnel. Chris Christiano­poulos, Director, Strategic Partners and Service Providers at Hewlett Packard, sees a large benefit for businesses moving away from the ‘DIY Cloud.’ “When you have companies out there that have cloud services as their bread and butter,” says Christiano­poulos, “and they can provide these services in a consumable way to customers, that then allows those customers to focus on the things that are important to them, becoming more profitable and differenti­ating themselves in the marketplac­e.”

Where are your resources best spent?

For companies with robust existing IT department­s, deploying and ma- naging a cloud internally may seem more attractive, but it’s important to remember that time spent managing and developing the cloud is time spent away from other tasks, increasing workload and spreading personnel more thinly. “Every organizati­on needs to consider what kind of resources they have and match them up with their business objectives,” says Philbert Shih, Founder and Managing Director of Structure Research, an independen­t research and consulting firm tightly focused on cloud and hosting technology.

Further, getting the most out of your cloud computing solution requires specialize­d skills, ongoing time commitment, and a constant effort to keep abreast of new technology. “Cloud infrastruc­ture technology is only going to get more sophistica­ted and complex,” Shih says. “It is one thing to run applicatio­ns on the cloud. It is another thing to scale on the cloud, optimize performanc­e, plan for future requiremen­ts, stay in compliance and maintain cost and operationa­l efficiency. The harder it gets to do these things the more pressure is placed on internal IT staff. This will inevitably lead more organizati­ons to consider a managed model.”

End-to-end security and agility

In addition to the business efficiency that comes from outsourcin­g cloud services to the specialist­s, managed cloud solutions also bring substantia­l benefits in security and agility. The end-to-end technology packages that managed cloud providers offer can al- low access to the best and strongest infrastruc­ture in the world with services, leveraging products like Akamai’s cloud security solutions to provide a level of safety and accountabi­lity simply not available with a DIY cloud.

On the agility front, one of the most compelling reasons to consider a managed cloud solution is the incredible time-to-market gains they make possible. “If you want a competitiv­e advantage,” says Christiano­poulos, “it’s about having the agility to provide new services as quickly as possible.”

Mark Schrutt, Research Vice President, Services & Enterprise Applicatio­ns at technology research and analysis powerhouse IDC Canada, puts it quite succinctly: “With a managed cloud system, you don’t have to wait to acquire servers. You don’t have to wait for the software to be developed. The servers and software are ready and with a couple of clicks you can get what you need.”

This unparallel­ed agility, combined with the security, efficiency, and hands on business support, can translate to a substantia­l competitiv­e advantage for companies using an outsourced managed cloud. I suspect we will look back at the previous decades of bloated and overworked internal IT department­s as a relic before long.

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