Airline’s take on seat switch

Re Bigotry won’t fly, Editorial Aug. 4 We do our best to accommodate seating preferences as long as they do not inconvenience other passengers. If we are unable to do so, our policy is to offer the requesting passenger a seat on another flight and we waive any change fees.

In this case, the flight attendant asked Christine Flynn if she would be willing to change seats because another passenger had already offered to switch seats. This developed before the flight attendant became involved and would not have been his first course of action under normal circumstances.

When Ms. Flynn indicated her preference to remain in her seat, the flight attendant immediately moved to find another solution. The passenger was within her right to do so and was not otherwise pressured. Other passengers ultimately facilitated the switch on their own without the flight attendant’s direct involvement.

We regret any misinterpretation that the request to change seats caused. Robert Deluce, President and CEO, Porter Airlines I wasn’t sure how to explain this incident to my daughter but your editorial hit the nail right on the head: religious freedoms do not trump our laws against discrimination on the basis of sex. Donna Devlin, Toronto